Q: WHAT SHOULD WE DO IF ISSUE DIDN'T HANDEL PROPERLY BY SUPPORT/ACCOUNTS TEAM ?
A: Feel free to contact at: 011 45022257, 8587811173 & email us at: [email protected]
Q: WHAT IS THE PAYMENT GATEWAY CHARGES?
A: When you use electronic medium to transfer funds using Credit Cards, Debits Cards or Net banking etc your Retailer or Seller uses a third party application to securely verify and authorize your payments made to his bank account at a nominal fee per transaction. This fee is the Payment Gateway Charges.
Q: WHAT WILL BE THE B2B(AGENT) REFUND POLICY IN CASE OF FAILED BOOKING?
A: Case1:Wallet Refund= No Charges,
Case2:Bank Account Refund: No Charges
Case3: Credit Card Refund: 2% of total Amount.
Q: WHAT WILL BE THE CHARGES FOR todayfare.in PAYMENT GATEWAY?
A: todayfare.in Payment Gateway Charges = 2%.
Q: WHAT WILL BE THE SERVICE CHARGES AGAINST CANCELLATION OF AIR TICKET?
A: todayfare.in Service Charges against cancellation of air ticket is Rs 120/-
Q: WHAT IS THE todayfare.in CANCELATION AND REFUND POLICY?
A: If any confirmed ticket cancelled by customer, the amount will be refunded within 0-7 Days. If any booking Not Confirmed due to any valid reasons the amount will be refunded to Customer wallet within 0-48 Hrs.
Q: WHAT WILL BE THE CANCELATION CHARGES?
A: Cancelation Charges shall be applied as per below rule:
Amount = Discount - (Normal Cancelation Charges + Service Fee)
Ex:Let if a ticket amount is Rs 5000 and Ticket Discount = Rs 300
Airline Cancelation Charges = Rs 2250
Service Charge = 120
Cancelation Charges= 2250+120 (Rs.2370/-)
Q: WHAT WILL BE THE REFUND AMOUNT CALCULATION IN CASE OF WALLET ?
A: Refundable Amount = Ticket Amount - (Cancelation Charges + Discount)
Ex: Refundable Amount = Rs 5000 – (360 + 2250 + 120) = Rs 2270/-.
Q: WHAT WILL BE THE REFUND AMOUNT CALCULATION IN CASE OF CUSTOMER BANK ACCOUNT OR CREDIT CARD ?
A: Refundable Amount = Refundable Amount-( Refundable Amount* Payment Gateway Charges).
Ex: Refundable Amount = 2334 -(2334*2%)= 2287/-
Q: WHAT WILL BE THE REFUND AMOUNT CALCULATION IF BOOKING HAS NOT BEEN MADE BY www.todayfare.in?
A: Case1: In that case Full refund will be credited to todayfare.in wallet against customer ID. Customer can use wallet amount to book airticket.
Case2: If customer insist his amount refunded in his payment source(ex: credit card, Bank Account etc..) then payment gateway charges applied . Ex: If Ticket Amount= 5000/-
Refundable amount = 5000 -(5000*2%)= 4900/-
Q: WHAT WILL BE THE DO'S AND DON'TS WHILE USING www.todayfare.in?
A: Avoid making ticket in simultaneous TAB, will cause unappropriate result. Any discrepancy regarding Ticket Booking please inform us within 6 hrs of Issuance. After that we are not liable for any changes.
ROUNDTRIP BOOKING :
In case of different airlines, kindly request you to book your roundtrip booking separate.
1. Fare of INBOUND airlines might be increased while booking during OUTBOUND and vice-versa.
2. The amount of booked sector will have to pay by Company/Customer.
3. If you want to cancel your booked sector you'll have to pay cancelation charge.
SME FARE :
Service charge on SME fare will be Rs 360/- (cancelation, rescheduling)
CORPORATE FARE :
Cancelation charge on Corporate fare will be Rs 650/-